Standards.Team

Tools

  • 3A’s — Acknowledge, Apologize, Amend
  • Active Listening —
  • ARCC —
  • Clarifying Questions —
  • Compassion —
  • Connect —
  • Cross Check —
  • Letter/Number Clarification —
  • Power Words —
  • Repeat/Read Back —
  • SBAR —
  • STAR —
  • Verify & Validate —